Pat Maxwell 
Partnered Facilitator
As a small child, Pat nearly drove her mother crazy with constant questions, usually beginning with "Why?" Curiosity is a driving force for her and the more answers she gets the more the questions seem to multiply! Pat's quest for knowledge and her adventurous spirit have led to an eclectic career, spanning such diverse roles as: Youth Director of the YMCA in her hometown, more than a decade in Performing Arts Management, and serving as Campus Manager for a private Training College. Along the way, she became a certified Gymnastics Coach, developed an Acrobatics program, learned to juggle and even acquired a unicycle. And before you ask - she hasn't yet mastered juggling while unicycling, but maybe this will be the year! Pat considers herself "one of the lucky ones" and feels she is fortunate indeed in having everything she needs and most of what she wants.
Her current role of Manager, Training & Development with Fairmont Raffles Hotels International Global Reservation Centre is a perfect fit for her, where she can indulge her passion for facilitation and contribute to growth in the exciting hospitality industry. Pat makes her home on the East Coast, with the love of her life John. Together they have two grown children, a teenager and a grandson who comes for frequent sleepovers at Nana and Opa's house.
Andreas Stys
Partnered Facilitator
Andreas Stys brings over twenty years of hospitality sales and management experience to his facilitation. He began his hospitality sales career back in 1989 with Scandic Hotels in Dortmund, Germany. Since then he has held Hospitality Sales Management positions at the Hyatt Regency Mainz, Grand Hyatt Berlin and Swissôtel Berlin. In 2005 Andreas, took on the role of Executive Assistant Manager of Swissôtel Berlin and in 2007 was transferred to London as General Manager of Swissôtel The Howard, London. Andreas has also completed a broad range of advanced training programs with Hyatt Hotels & Resorts and Crown Plaza Hotels and Resorts.
Andreas grew up Dortmund, Germany. He graduated from the School of Economics in his hometown before his apprenticeship at the Scandic Crown Hotel where he did training in several departments. He enjoys working out and long runs along the Thames in London.
Ray Biggs
Training Partner
Sport was the only thing in Ray's life from an early age; you name it he played it - girlfriends definitely not! Unfortunately sports and associated degrees were not available in the numbers they are today so that avenue was closed. Following several members of the family into the finance and banking world, Ray became a trainer/instructor at Barclays, one of the UK's largest bank. He maintained his attachment with sport and made it to the top level as a Football/Soccer Referee in the English Premier League - the world's top soccer league. Managing 22+ players in front of 30,000+ crowds on a weekly basis honed his skills in many areas of management capability. Today Ray has come full circle as a People Architect designing, creating, developing and implementing development programs across sales, executive and personal development. Finally Ray made up for lost time in his early sporting days as he now has 5 daughters - he is the only guy in the house!
Ray's academic qualifications include: MBA, Dip. BA, Chartered Marketer, Myers Briggs Personality Type Indicator - Accredited Trainer & Facilitator and Master Practitioner in NLP - Neuro Linguistic Programming.
Ray is the owner of a global company called Think 8, based in Singapore. Achievers World Wide's alliance with Think 8 expands the distribution and product offerings to our valued clients including Revenue Development, Effective Executive Meeting and Executive Coaching and Development. Please visit www.think8.net to learn more about Think8.
His diverse experience includes: Board Member of the United World College of South East Asia, Former CEO of The British Chamber of Commerce Singapore, Former Panel member on ESPN Sports "Football Focus", Chairman UK Hotel Industry Marketing Group 1990-1994, Founding Chairman Hong Kong Chartered Institute of Marketing 1994-1996, Former President/Founder Asia Professional Speakers Association, Author: Coaching & Mentoring column in Travel Trades Gazette (TTG)
In business, Ray Bigger is committed to sales and marketing as business drivers, and to the vital part that people play in achieving company success. His expertise is in the areas of: Strategic Planning, Business and Marketing Planning, Sales Force Development and Leadership Coaching.
He has also had the unique advantage of having been a former English Football League & Premier League Referee. When combined with his sales and marketing career, the result is an unparalleled experience reservoir of business knowledge, people and life.
Heather Hamilton
Partnered Facilitator
Heather Hamilton's grade six teacher, Mrs. Stolch, described her as a backwards salmon - the rest of the class was going one way and Heather was going the other. Never one to follow a crowd, Heather has a wonderful style which engages and makes a lasting difference to the participants of her workshops.
Heather Hamilton is a Partnered Facilitator with Achievers World Wide who works for SilverBirch Hotels and Resorts as a Regional Director, Sales and Marketing. She has been certified as a partner facilitator with Achievers World Wide for 7 years. SilverBirch Hotels and Resorts uses Achievers sales courses as fundamental training for their entire catering and sales force and is proud to be a partner with such a great training company. The favourite part of Heather's job is sales training and seeing the confidence levels of the participants climb during the course is extremely motivating for her. Backward Salmon or Forward Thinker - Heather is truly someone who thinks outside the box and inspires.